Thank you for shopping with us. We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.
1. Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale
- Used or damaged items (not due to our error)
- Customized or personalized products (if applicable)
3. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
- If approved, your refund will be processed to your original payment method
- Refunds may take 5–10 business days to appear, depending on your payment provider
Shipping costs are non-refundable unless the return is due to our mistake.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the details available on our website.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost returns.
6. Order Cancellation
Orders can only be canceled within a short time after placing them. Once an order has been processed or shipped, it cannot be canceled.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Processing times may vary depending on your financial institution
If you still have not received your refund, please reach out to us through our website.
8. Contact Us
If you have any questions about our Refund and Return Policy, you can contact us at any time using the contact details provided on our website. We are always here to assist you.
